Privacy Policy

Last Updated: June 18, 2026

Welcome to CRUZA Car Rental (“CRUZA”, “we”, “our”, or “us”).

At CRUZA Car Rental, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, make a booking, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Nationality
• Passport Information (when required)
• Driving License Information
• Billing Address
• Communication Preferences

Booking Information

• Vehicle Selection
• Rental Dates
• Pickup and Drop-off Locations
• Reservation Details
• Additional Driver Information

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral Source
• Website Usage Data

2. How We Use Your Information

We use your information to:

• Process and manage vehicle reservations.
• Verify driver eligibility and rental requirements.
• Communicate regarding bookings and customer support.
• Process payments and refunds.
• Improve our website, products, and services.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory obligations.
• Send important service-related communications.
• Respond to inquiries submitted through our website or WhatsApp.

We do not sell, rent, or trade customer information to third parties.

3. Payment Processing

Payments made through our website may be securely processed by Paymob.

CRUZA Car Rental does not store, process, or have direct access to your complete credit or debit card details. Payment information is transmitted securely and processed through trusted payment gateways that comply with industry security standards.

For more information about Paymob’s privacy practices, please visit:

<a href=”https://community.paymob.com/privacy” target=”_blank” rel=”noopener noreferrer”>Paymob Privacy Policy</a>

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.
• Measure advertising effectiveness.

Cookies do not typically contain personally identifiable information but may be linked to information you voluntarily provide.

You may disable cookies through your browser settings at any time. Some website functions may be affected if cookies are disabled.

5. Analytics and Advertising

We may use third-party tools such as:

• Google Analytics
• Google Ads
• Google Search Console
• Meta (Facebook & Instagram) Pixel
• WhatsApp Click Tracking

These tools help us understand how visitors interact with our website and improve our marketing efforts.

These services may collect anonymous information through cookies and tracking technologies.

6. Sharing of Information

We may share information with trusted third parties only when necessary to provide our services, including:

• Payment providers
• Website hosting providers
• Marketing and analytics providers
• Insurance companies (when required)
• Government authorities and law enforcement agencies when legally required
• Legal advisors or regulatory authorities when necessary

We never sell customer information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill rental agreements
• Comply with legal obligations
• Resolve disputes
• Enforce our policies
• Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

9. International Data Transfers

Our customers may access our services from different countries.

By using our website and services, you understand and agree that your information may be processed and stored in countries where our service providers operate.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to certain processing activities.
• Request a copy of your stored data.
• Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information below.

11. Third-Party Websites

Our website may contain links to third-party websites.

CRUZA Car Rental is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children under the age of 18.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

We encourage users to review this page periodically.

14. Contact Us

CRUZA Car Rental

Address: Muscat, Sultanate of Oman

Phone: +968 7999 0754

Email: info@cruzaoman.com

Website: https://cruzaoman.com