Cancellation Policy

Simple, Fair & Transparent

At CRUZA Rent a Car, we understand that travel plans can change. Flights may be delayed, plans may change, or unexpected situations may happen.

Our cancellation policy is designed to be simple, fair, and transparent, while allowing us to manage vehicle availability and prepare each booking properly.

Free Cancellation

You can cancel your reservation free of charge if the cancellation request is made at least:

48 hours before the scheduled pickup time.

No cancellation fee will apply, and any eligible amount already paid for the reservation will be refunded.

Cancellations Within 48 Hours

If you cancel your reservation less than 48 hours before the scheduled pickup time, a:

25% cancellation fee

will apply.

The remaining eligible amount will be refunded according to the applicable payment and refund conditions.

This policy helps cover the preparation and vehicle availability costs associated with a last-minute cancellation.

Genuine Emergency Situations

We understand that some situations are completely outside your control.

In genuine emergency cases, CRUZA may consider a full refund even when the cancellation is made within 48 hours.

Examples may include:

  • Flight cancellation or significant flight disruption

  • Medical emergencies

  • Serious family emergencies

  • Other exceptional circumstances

Each case is reviewed individually, and we may request reasonable supporting information where appropriate.

Our goal is to be fair and helpful rather than apply the policy rigidly in situations where the customer has experienced a genuine emergency.

No-Show Policy

A no-show means that the customer does not arrive for the scheduled vehicle collection and does not contact CRUZA in advance.

In the event of a no-show, CRUZA may charge up to one full rental day.

If you know that you will be late or your travel plans have changed, please contact us as soon as possible.

For airport bookings, we strongly recommend informing us about any flight delay, cancellation, or change so that we can coordinate the vehicle handover accordingly.

Flight Delays & Changes

We understand that flight schedules can change.

If your flight is delayed, cancelled, or significantly changed, please contact CRUZA as soon as possible.

Where we are informed in advance, we will do our best to adjust the pickup arrangements and avoid treating the situation as a no-show.

For airport bookings, customers may also be contacted before the rental date to confirm the expected arrival time and flight details.

How to Cancel Your Booking

To cancel a reservation, please contact CRUZA through one of our official communication channels:

WhatsApp / Phone: +968 7999 0754
Email: info@cruzaoman.com

Please include your:

  • Booking or reservation number

  • Full name

  • Scheduled pickup date

  • Reason for cancellation, if applicable

The cancellation time will be based on when CRUZA receives the cancellation request.

Refunds

Eligible refunds are normally processed within:

5–10 business days

after the cancellation has been approved.

The actual time for the funds to appear in your account depends on your bank, card issuer, or payment provider and may take additional time, particularly for international transactions.

Any applicable cancellation fee or other outstanding charge will be deducted before the remaining eligible amount is refunded.

Changes to Your Booking

If you need to change your pickup date, return date, vehicle, or other booking details instead of cancelling, please contact us as soon as possible.

We will do our best to accommodate changes subject to vehicle availability and the applicable rental rate.

A change to the rental period may result in a different rental price.

Our Approach to Cancellations

We want our cancellation policy to be clear before you book.

Our standard policy is:

48+ hours before pickup
→ Free cancellation

Less than 48 hours before pickup
→ 25% cancellation fee

Genuine emergency
→ Full refund may be considered

No-show without prior notice
→ Up to one rental day may be charged

We believe a good cancellation policy should protect the business while also giving customers reasonable flexibility when plans change.

If you are unsure about your situation, contact us before cancelling. We are always happy to review the circumstances and help where possible.

Contact CRUZA

CRUZA Rent a Car
Muscat, Oman
Phone / WhatsApp: +968 7999 0754
Email: info@cruzaoman.com
Website: cruzaoman.com

Clear terms. Fair policy. No surprises.

Renting Cancellation & Refund Policy

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Pickup / Dropoff Info
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Car Addons
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Important Notes
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Last Page
Pick up Location *
PickUp Date *
PickUp Time *
Drop off Location *
DropOff Date *
Dropoff Time *
pickup ts
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Pickup Date Time
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Dropoff ts
0.00
Dropoff Date Time
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total days
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🎒 Camping Equipment ＋

Includes:

  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
⛺ Full Camping Package ＋

Full Camping Package (Rooftop Tent + Equipment): 30 OMR per day

Package includes:

  • Camping Rooftop tent
  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
Baby Seat (0–13 kg)
2.5 OMR per day
Child Seat (9–18 kg)
2.5 OMR per day
Remaining seats: 3
Max 3 seats allowed
Booster Seat (15–45 kg)
2.5 OMR per day

This Car has No Extras

0.00
total price
0.00 OMR
UAE - Cross Border Insurance
30 OMR /onetime
Security Deposit
Cardoo (Deposite Free)
20 OMR /onetime ( When selecting this option, no security deposit is required. )
0.00
OMR
Car Security Deposit

Security Deposit Policy

The security deposit amount varies depending on the selected vehicle and will be clearly displayed for each car.

Credit Card Deposits

If you pay using a credit card, the security deposit will be pre-authorized (blocked) on your card at the time of vehicle pickup.

The amount will remain blocked for up to 30 days after the vehicle is returned and will be automatically released.

Cash Deposits (No Credit Card)

If you do not have a credit card, the security deposit can be paid in cash at the time of pickup.

The deposit will be returned via bank transfer within 30 days after the vehicle is returned.

Any bank transfer fees (usually between 2–5 OMR depending on the bank) will be covered by the renter.

Cardoo Option

If you choose the Cardoo (Deposit Free) option, no security deposit is required.

Important Notes

  • The selected vehicle is subject to availability at the time of booking confirmation. If it is unavailable, a similar or equivalent alternative will be offered.
  • All prices are inclusive of VAT (5%).
  • Extras are subject to availability.
  • Camping and outdoor equipment is intended for outdoor leisure use only.
  • Any damage, loss, or misuse of extras will be charged to the renter.
Total Renting Amount
0.00 OMR
First Name *
Last Name *
Your Email *
Country / Region *
Phone *
Booking Notes