• 1. How can I book a car rental in Muscat with CRUZA?

    You can book your car through:

    • Online via our website
    • WhatsApp: +968 7999 0754
    • Call: +968 7999 0754
    • Email: info@cruzaoman.com
  • 2. Can I reserve a specific car model with CRUZA?

    Yes. You can reserve a specific car model, subject to availability. Our fleet consists of new and well-maintained vehicles. To confirm and secure your selected vehicle, a minimum 20% advance payment is required. Once the payment is received, your car will be reserved for your booking dates.

  • 3. How much is the security deposit for renting a car in Muscat?

    The security deposit varies depending on the vehicle category. At CRUZA, the deposit starts from OMR 80 and is fully refundable, subject to the terms and conditions of the rental agreement.

  • 4. What insurance coverage is included when renting a car in Muscat?

    All CRUZA rentals include comprehensive insurance for your peace of mind. The insurance excess ranges from OMR 250 to OMR 350, depending on the vehicle category. This is the maximum amount you may be liable for, regardless of the total repair cost, only if you are at fault in an accident.

    If an accident or damage occurs, contact us immediately before taking any action. Our team will advise you whether a police report is required or if the issue can be resolved directly. In many cases, minor damage can be handled quickly without interrupting your trip.

  • 5. Do you offer car delivery and pickup in Muscat?

    Yes. We offer free delivery and pickup within most areas of Muscat, including Muscat International Airport. Please contact our team to confirm availability and arrange your preferred pickup or drop-off location.

  • 6. Where is CRUZA Car Rental located?

    Our main office is located in Al Ghubrah North, Muscat, Oman, just a few minutes from Muscat International Airport. We also offer vehicle delivery and pickup throughout Muscat for your convenience.

  • 7. Can I use someone else’s card to pay for my car rental?

    Yes, you can use someone else’s payment card. However, the cardholder must be present at the time of pickup and listed as the primary renter. If another person will also drive the vehicle, they can be added as an additional driver at no extra charge, provided they meet our rental requirements.

  • 8. Can I rent a car by the hour in Muscat?

    Car rentals are charged on a 24-hour basis. While you may return the vehicle earlier, the minimum rental period is one full day, and the daily rate will apply.

  • 9. What payment methods do you accept for car rental in Muscat?

    We accept Visa, Mastercard, debit cards, cash, bank transfers, and online payments. The security deposit can be paid using a credit card, debit card, or cash, depending on the rental terms. Please contact our team if you have any questions about payment options.

  • 10. What is the minimum age to rent a car in Muscat?

    The minimum age to rent a car with CRUZA is 21 years old. Drivers must also hold a valid driving license that meets the rental requirements.

  • 11 What documents do I need to rent a car in Muscat?

    To rent a car with CRUZA, you will need:

    • A valid passport or GCC national ID
    • A valid driving license
    • An International Driving Permit (IDP), if required for your nationality
    • A valid payment method for the rental and security deposit, if applicable
  • 12. Can I add extras to my car rental in Muscat?

    Yes. You can request additional services and accessories, including:

    • Child or baby seats
    • Additional driver (free of charge)
    • Airport delivery and pickup
    • Mobile Wi-Fi (subject to availability)

    Some extras may incur an additional charge and are subject to availability.

  • 13. What should I do if I have an accident while renting a car in Oman?

    If you are involved in an accident or the vehicle is damaged, contact CRUZA immediately before taking any action.

    Call or WhatsApp: +968 7999 0754

    Please have the following information ready:

    • Your rental agreement number
    • The vehicle registration number
    • Your exact location
    • Photos of the damage or accident, if it is safe to take them

    Our team will advise you whether a police report is required or if the situation can be resolved directly. In many cases, minor damage can be handled without interrupting your trip.

  • 14. Do you provide roadside assistance with your car rental in Muscat?

    Yes. Roadside assistance is included free of charge with every rental. It covers mechanical breakdowns that occur during normal vehicle use. However, assistance for issues caused by negligence, misuse, or driver error may be subject to additional charges.

  • 15. How can I cancel my car rental reservation?

    You can cancel your reservation by contacting our team via:

    For complete details about cancellation eligibility, refunds, no-shows, booking changes, and emergency situations, please visit our Cancellation & Refund Policy.

  • 16. Security Deposit

    A refundable security deposit is required at the start of your rental. The deposit amount depends on the vehicle category and starts from OMR 80.

    • Credit Card: The security deposit is processed as a pre-authorization (hold) on your card, and no funds are charged unless required under the rental agreement.
    • Debit Card or Cash: The security deposit is collected at the time of pickup and refunded after the vehicle is returned and inspected, subject to the rental terms.

    The security deposit will be released or refunded according to the payment method used and the terms of the rental agreement.

  • 17. What if my rental car breaks down in the desert or a remote area of Oman?

    Your safety and peace of mind are our priority.

    If your rental vehicle experiences a mechanical problem anywhere in Oman, simply contact CRUZA. Thanks to our strong local network across the country—including Wahiba Sands, Bidiyah Desert, Jebel Akhdar, Jebel Shams, Salalah, and other remote destinations—we can respond as quickly as possible to assist you.

    We understand that your vacation is carefully planned and your time is valuable. That's why our team works hard to minimize any disruption to your Trip and get you back on the road as quickly as possible.

    At CRUZA, you're not just renting a car you're traveling with a local team that is ready to support you wherever your adventure takes you.

  • 18 What type of car do I need to drive to Jebel Akhdar and the desert in Oman?

    For Jebel Akhdar and desert trips in Oman, you need a suitable 4x4 vehicle. Not every SUV or AWD car is suitable for all mountain and desert routes. At CRUZA, we offer approved 4x4 cars for Jebel Akhdar and desert trips, including vehicles suitable for mountain roads and desert driving.

    If you are planning to visit Jebel Akhdar, Jebel Shams, Wahiba Sands, or other remote areas, we recommend choosing a suitable 4x4 car rental before starting your trip.

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Renting FAQ

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PickUp Date *
PickUp Time *
Drop off Location *
DropOff Date *
Dropoff Time *
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🎒 Camping Equipment ＋

Includes:

  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
⛺ Full Camping Package ＋

Full Camping Package (Rooftop Tent + Equipment): 30 OMR per day

Package includes:

  • Camping Rooftop tent
  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
Baby Seat (0–13 kg)
2.5 OMR per day
Child Seat (9–18 kg)
2.5 OMR per day
Remaining seats: 3
Max 3 seats allowed
Booster Seat (15–45 kg)
2.5 OMR per day

This Car has No Extras

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total price
0.00 OMR
UAE - Cross Border Insurance
30 OMR /onetime
Security Deposit
Cardoo (Deposite Free)
20 OMR /onetime ( When selecting this option, no security deposit is required. )
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OMR
Car Security Deposit

Security Deposit Policy

The security deposit amount varies depending on the selected vehicle and will be clearly displayed for each car.

Credit Card Deposits

If you pay using a credit card, the security deposit will be pre-authorized (blocked) on your card at the time of vehicle pickup.

The amount will remain blocked for up to 30 days after the vehicle is returned and will be automatically released.

Cash Deposits (No Credit Card)

If you do not have a credit card, the security deposit can be paid in cash at the time of pickup.

The deposit will be returned via bank transfer within 30 days after the vehicle is returned.

Any bank transfer fees (usually between 2–5 OMR depending on the bank) will be covered by the renter.

Cardoo Option

If you choose the Cardoo (Deposit Free) option, no security deposit is required.

Important Notes

  • The selected vehicle is subject to availability at the time of booking confirmation. If it is unavailable, a similar or equivalent alternative will be offered.
  • All prices are inclusive of VAT (5%).
  • Extras are subject to availability.
  • Camping and outdoor equipment is intended for outdoor leisure use only.
  • Any damage, loss, or misuse of extras will be charged to the renter.
Total Renting Amount
0.00 OMR
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