At CRUZA Car Rental, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair, simple, and customer-friendly.

Free Cancellation

You may cancel your reservation free of charge if the cancellation request is made at least 48 hours before the scheduled pickup time.

Late Cancellation

For cancellations made less than 48 hours before pickup, a 25% cancellation fee will apply to cover reservation and preparation costs.

Emergency Situations

We understand that some situations are beyond your control. In cases such as:

  • Flight cancellations or significant delays
  • Medical emergencies
  • Family emergencies
  • Visa or travel document issues

Please contact our team as soon as possible. We review each case individually and may offer a full refund or flexible booking credit where appropriate.

No-Show Policy

If the customer does not collect the vehicle and does not inform us in advance, the booking may be treated as a No-Show, and the reservation amount may be non-refundable.

Refund Processing

Approved refunds are usually processed within 5–10 business days. The exact timing may vary depending on your bank, card issuer, or payment provider.

Booking Modifications

If your travel plans change, we recommend contacting us before cancelling. In many cases, we can help by adjusting your pickup date, return date, or reservation details without additional charges.

Contact Us

For cancellation requests, booking changes, or refund inquiries, please contact our team:

Email: info@cruzaoman.com
 WhatsApp: +968 7999 0754

We are always happy to assist and will do our best to provide a fair and customer-friendly solution.

Renting Form

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Pickup / Dropoff Info
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Car Addons
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Important Notes
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Last Page
Pick up Location *
PickUp Date *
PickUp Time *
Drop off Location *
DropOff Date *
Dropoff Time *
pickup ts
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Pickup Date Time
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Dropoff ts
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Dropoff Date Time
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total days
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🎒 Camping Equipment ＋

Includes:

  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
⛺ Full Camping Package ＋

Full Camping Package (Rooftop Tent + Equipment): 30 OMR per day

Package includes:

  • Camping Rooftop tent
  • Sleeping bags (up to 2 persons)
  • Camping mattresses
  • Portable camping chairs
  • Portable table
  • LED camping light / lantern

Optional Add-on:

  • Extra sleeping bag available upon request (additional charge applies)
Baby Seat (0–13 kg)
2.5 OMR per day
Child Seat (9–18 kg)
2.5 OMR per day
Remaining seats: 3
Max 3 seats allowed
Booster Seat (15–45 kg)
2.5 OMR per day

This Car has No Extras

0.00
total price
0.00
 OMR
UAE - Cross Border Insurance
30 OMR /onetime
Security Deposit
Cardoo (Deposite Free)
20 OMR /onetime ( When selecting this option, no security deposit is required. )
0.00
 OMR
Car Security Deposit

Security Deposit Policy

The security deposit amount varies depending on the selected vehicle and will be clearly displayed for each car.

Credit Card Deposits

If you pay using a credit card, the security deposit will be pre-authorized (blocked) on your card at the time of vehicle pickup.

The amount will remain blocked for up to 30 days after the vehicle is returned and will be automatically released.

Cash Deposits (No Credit Card)

If you do not have a credit card, the security deposit can be paid in cash at the time of pickup.

The deposit will be returned via bank transfer within 30 days after the vehicle is returned.

Any bank transfer fees (usually between 2–5 OMR depending on the bank) will be covered by the renter.

Cardoo Option

If you choose the Cardoo (Deposit Free) option, no security deposit is required.

Important Notes

  • The selected vehicle is subject to availability at the time of booking confirmation. If it is unavailable, a similar or equivalent alternative will be offered.
  • All prices are inclusive of VAT (5%).
  • Extras are subject to availability.
  • Camping and outdoor equipment is intended for outdoor leisure use only.
  • Any damage, loss, or misuse of extras will be charged to the renter.
Total Renting Amount
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 OMR
First Name *
Last Name *
Your Email *
Country / Region *
Phone *
Booking Notes